Everyone at JCT600 VLS hope that you, your family, your colleagues and your friends are in good health during these difficult circumstances.  The next few weeks will no doubt test us all, as we mount a huge national effort to halt the growth of the Covid-19 virus.

“If you read nothing else in this note, just know that even in this uncharted territory, we are here for you if you need us.”

Our priorities remain the safety of the VLS team, our customers, suppliers and all of our families and loved ones.

From all the team at JCT600 VLS we wish you and your families all the best.

Useful Links

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Latest Updates

JCT600VLS Update - 23/03/2020

Following the government’s most recent update both JCT600 VLS and our partners are reacting to the new guidelines for us all to stay at home.  Therefore, as part of our collective effort against Covid-19, this will have an effect on deliveries, movements and collections as outlined below.

  • Deliveries – all future deliveries will temporarily be paused until the government advises us that it is safe to resume business as usual. Your orders are safe and we will be in touch when we can, to get vehicles delivered out to you.
  • Vehicle Movements – we are unable to facilitate movement requests at this time, again in an effort to reduce contact between people.
  • End of Contract Collections – all bookings are postponed until further notice. We ask that you work with us during this difficult time, we have already confirmed that all vehicles will be extended with existing services and we will re-arrange collections as soon as it is safe to do so.

Service & Maintenance

If you need a service, MOT or have a technical query on your vehicle then we can confirm that our teams are set up to take bookings and we will do what we can to facilitate these. However, it is important to note that many of our partners are prioritising jobs for ‘Key Workers’ as they reduce their staffing levels to a skeleton operation.

We are reviewing upcoming MOT requirements and will be working to keep people mobile where we can. At the time of writing, the Department for Transport states that MOT testing for cars and light vans is still required, however the DVSA advises if you are currently in self-isolation you should not take your vehicle for an MOT. If your MOT expires during this time then you should contact us and we can apply to make your vehicle SORN, you can then arrange a test when self-isolation is over. Should anything change on this matter then we will update you further.

Breakdown & recovery, windscreens and tyres

At present our service providers in these areas are all reporting to us that they are operating business as usual where possible. Should you require their services please continue to contact them through the usual routes:

  • RAC: 08000 032 5950
  • Kwik Fit Mobile: 0330 123 1534
  • National Windscreens: 0800 622 122

We will continue to work with our service providers and if anything significantly changes we will update you.

Daily Rental

Our team remains on hand to deal with all booking requests and other daily rental enquiries. Our partners are working to provide business as usual, albeit on a delivery and collection basis only. Please note that we will discuss turnaround times with you on a case by case basis.  Due to the current circumstances we are unable to work within the usual two-hour availability service level.

A note from us

We confirmed to you last week, that we had engaged our business continuity plans and started the process of migrating our people to a home working model.  Significant work has been done to extend our home working capability, to ensure we have the levels of resource required for the delivery of each of our services.

Our Head Office has closed today (24th March), but we want to reassure you that we have done everything within our power to ensure that the services to our customers are still available and operational to our usual high standards:

  • Your calls will reach us – all phones have been diverted and we have put in place a call tree so you can get through to the right teams when you call our main number.  This is not an outsourced call centre, but the VLS team as usual.  All direct dial numbers will also remain in use and auto forward to the relevant VLS team.
  • We are set up to deal with your queries – as we confirmed we have now further mobilised home working, so our teams are on hand to help you.
  • The post will be received – we have implemented a plan to distribute any post to minimise disruption to essential services

We are all having to adapt and change business practices to navigate through this period and we all have a responsibility to support the fight against this. We continue to ask that you work with us during this time and if you do have any questions please direct them to your account manager in the first instance.

Our priorities remain the safety of the VLS team, our customers, suppliers and all of our families and loved ones.

JCT600VLS Update - 30/03/2020

We are quite sure that last week saw its fair share of challenges for you as we all got used to social distancing, remote working and in some cases isolation. At JCT600 VLS we have taken great comfort in the technology that we have at our fingertips to allow us to speak to and see our colleagues daily.

In our message last week, we had some important updates in regards to how the current situation had affected our ability to fulfill vehicle deliveries and movements. Where relevant, our teams spoke to all those who were affected to personally discuss this. JCT600 VLS has also been fielding your queries and we would encourage you to continue speaking to us with any concerns that you may have. Aside from the aforementioned deliveries and movements, our core teams are still operational. We did say that should anything significantly change to the services we are providing then we would let you know.

There have been some developments over this last week that we would like to bring to your attention…

MOT Update

On Wednesday of last week, it was announced that from 30th March 2020 there is to be a six-month extension to MOT due dates for cars and light vans. There is nothing that you need to do to extend the MOT expiry date, the vehicle will automatically be given a 6-month MOT exemption.

During the period of exemption, vehicles must be kept in a roadworthy condition, garages will remain open (where possible) for essential repair work.  

To implement this change, JCT600 VLS will temporarily cease emailing out MOT Due Reminders to you and your drivers. We will continue to email MOT Overdue Reminders for vehicles that required a test before 30th March 2020.

If you are able to, you can still get a MOT for your vehicle during the exemption period.

Service & Maintenance Update

To date, there have not been any government measures put in place to extend servicing deadlines for vehicles. We have made contact with the majority of our manufacturer partners this week and whilst some are putting allowances in place, our advice to you is to try and make a booking and get in touch if you do have any queries.

Our message remains the same in terms of prioritisation of work, this will be for ‘Key Workers’ and essential travel. For the safety of staff and customers, many workshops have moved to a reduced workforce and essential jobs are being prioritised.

Tyres

Our partner, Kwik Fit, have confirmed that at present all bar one of their centres are open. If you do need to attend a centre, you are advised to make a booking in advance. As you might expect their mobile operation is currently experiencing high demand which is affecting the turnaround for a mobile booking. At the time of writing they are not reporting any issues with short term tyre supply.

Breakdown & recovery

Our partner, the RAC, has confirmed that they are currently still able to provide a breakdown and recovery service. Whilst the Government is advising against non-essential travel the RAC are still operating 24/7.

Windscreens

Our partner, National Windscreens, have confirmed that their services will only be provided to key workers and those needing their vehicles for essential or critical travel. Where work is required, National Windscreens have implemented robust measure to keep both their customers and staff safe.

Daily Rental Update

The JCT600 VLS Daily Rental team are still on hand to take your vehicle booking requests. Most of our rental suppliers are still operating as normally as possible but there are some changes to the usual business practices;

We are unable to commit to the usual 2 hour turnaround times
Specific vehicle availability is reduced
A number of rental providers are not taking physical signatures on delivery, receipt of the vehicle is taken as acceptance of the vehicle and condition. You should contact JCT600 VLS as soon as possible after delivery with any concerns, and pictures if necessary.
Any vehicle off-hired will be collected as soon as possible. Once a vehicle is off-hired you will no longer be charges. After the off-hire date the vehicle must not be used and it must remain on your insurance until it is collected.
As I am sure you can appreciate the situation is changing daily, where we receive notable updates, we will include these on our website, where we have created a specific Covid-19 update area http://jct600vehicleleasingsolutions.co.uk/covid-19-coronavirus-update/

A note from us

The message we are all being told is to ‘Stay at Home, Save Lives’ and here at JCT600 VLS we support this message. However, we know that staying at home won’t be possible for all of you and where you do need to be mobile, we are here to help.

From all the team at JCT600 VLS we wish you and your families all the best.