Category: customer experience
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Key takeaways from Customer Engage Summit 2026
Attending the Customer Engage Summit helps us stay up to date with emerging CX trends, learn from industry best practices, and explore new ideas that could further improve the experience we deliver to our drivers and customers. There was one message that came through clearly at this year’s Customer Engage Summit: great customer experience isn’t…
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The results of our 2026 Voice of the Customer survey
Every year, we ask our customers to tell us how we’re really doing. Our Voice of the Customer survey is a valuable tool because it helps shape the decisions we make and the improvements we prioritise. As part of this year’s survey outcomes, we have identified four key focus areas for H2 2026: customer engagement,…