We use Kwik Fit as our provider for tyres. Drivers can visit a centre, make a centre booking or make a mobile booking, they will need to state their vehicle is maintained by JCT600 VLS when making the booking or in centre.
** IMPORTANT ** The mobile service is NOT an emergency service, bookings are usually made within 48 hours (dependant on availability). In an emergency drivers should contact the RAC to fit a spare or tow vehicle.
Tyre replacements are subject to availability, in some cases this might involve waiting for stock – this is normal as centres do not carry all stock at all times.
If this means cars will be undriveable, drivers should follow their options for booking a hire etc.
Most jobs should get completed without our involvement as Kwik Fit authorise jobs on our behalf. Only if something has not gone to plan you should involve maintenance – please provide vehicle registration, concise story and contact details for the customer and send into the maintenance team in the first instance.
!! Did you know !! The legal tread depth for a tyre is 1.6mm, we will allow worn tyres to be changed at 2mm. If tyres are changed in advance of 2mm then we would recharge an element of unused tyre to our customer. This is why tyre replacements are sometimes refused to prevent unnecessary spend.