We are pleased to announce a new strategic partnership with Ohme – the UK’s leading smart charging platform provider. The new partnership will improve the experience and offering to our electric vehicle (EV) drivers by providing access to innovative, reliable, and cost-effective home charging options.
Our goal for 2024 has been to elevate our customer experience. As part of this, our CX team identified an opportunity to enhance the process for customers and drivers ordering electric vehicles. While we’ve always partnered with charge point providers, we recognised the need for a more integrated approach. Our customers wanted a seamless experience for ordering and installing home chargers, whilst also having access to dedicated support throughout the process – the new partnership with Ohme delivers this.
Of course, finding the right partner was crucial as we want to make the process as easy as possible for drivers requiring a home charge point. Now, drivers can source their own charge point or be referred to Ohme as an extension to the ordering process and receive a discounted rate exclusive to this partnership.
Ohme chargers integrate seamlessly with all energy tariffs, including advanced dynamic tariff options such as Intelligent Octopus Go and OVO Charge Anytime, allowing drivers to charge at the cheapest and greenest times, regardless of the electric vehicle they have. As the Ohme chargers and app work with all EVs and energy providers, drivers do not need to worry about connecting their car with the tariff.
We wanted a product that was best in class, provided cutting-edge technology to support the charger, and could be used by all drivers regardless of the EV they had ordered or energy tariff they are on. Ohme’s support and education for drivers was a key factor in why we chose them. We recognise there is still hesitance from some drivers to transition to electric, so having access to informative content was essential.
Ohme prides itself on ensuring customers are well supported through every stage of the journey, and this is why we trust them to look after our customers. The easy installation process, smart phone app management, and over-the-air updates will ensure our customers have a hassle-free and future-proof charging experience.
If you would like further information about Ohme, please contact your dedicated account manager who can provide all the details.