At JCT600 VLS, our customers have always been at the heart of everything we do. For over 35 years, we have worked hard to build a reputation for putting customer needs first, and we were very happy to see that we were recognised for that in our recent award win for Leasing Company of the Year (Under 25,000 vehicles) at the recent Business Car Awards.
Our success over the past year has been driven by our people, and we want to take this moment to express our heartfelt thanks to our entire team for their tireless efforts. Their commitment to operational excellence, customer service, continuous improvement and the entire customer experience, has been the driving force behind this achievement.
The judges were impressed by our focus on customer-centric service, as well as our prudent approach to managing risk in a volatile market. Over the last year, we have introduced key initiatives, such as:
- Enhancing Customer Experience: Through our dedicated Customer Experience (CX) department, we have improved every touchpoint of the customer and driver journey. From faster maintenance bookings to managing off-road vehicles, we’re constantly evolving to reduce the administrative burden on our clients and deliver unparalleled communication.
- Tailored Fleet Solutions: We believe in offering bespoke services that fit the unique needs of each business we serve. Our team of consultants work closely with customers to understand their objectives, resulting in solutions that are not only cost-effective but also support long-term sustainability goals. For example, our partnership with Symphony helped them achieve a 75% hybrid fleet one year ahead of schedule.
- Prudent Risk Management: We have taken a careful approach to residual value risk, which has allowed us to remain stable amid market fluctuations. This has translated into competitive pricing for our customers without compromising on the quality of service.
As we celebrate this win, we remain focused on the future. Our recent investments in technology, our growing team, and the ongoing development of our services ensure that we will continue to lead the industry in customer care and innovation. All so that we can continue to deliver the very best service to our customers.