Frequently Asked Questions

Below you will find answers to some of the questions you may have about our products & services or just in general.

What is included in a maintenance contract?
  • Scheduled servicing & MOT’s
  • Vehicle maintenance & repair
  • Like for like premium tyre replacement
  • Vehicle recall alert management
  • Optional European breakdown & recovery
  • Optional relief vehicle
  • Dedicated account management team
  • Road Fund Licence for the duration of the contract
  • Driver bespoke mobile app
  • Contract re-alignments
  • No Hidden Fees
How do I book my vehicle in for a service, repair or MOT?

To book your vehicles service please ring our Service Booking line Monday – Friday 9:00 am – 5:30pm on 0844 879 3325 and our operators will make all the necessary arrangements for you including arranging collection and delivery. Alternatively click the button below to complete the form.

service booking form
Can I take my vehicle abroad?

When travelling abroad motorists in a UK registered vehicle must carry its registration document (V5). However, if your vehicle is leased from JCT600 VLS then we hold the V5, which means that you are legally required to carry a vehicle on hire certificate (VE103) which is the recognised alternative to the actual V5 document.

In order to obtain the VE103 document please click here. We aim to have your VE103 document to you within 5 days of your departure date. A fee of £15 + VAT per VE103 form will be levied.

ve103 form
What happens at the end of my contract?

We will contact you before your contract expires and we will arrange to have your vehicle collected. It will be inspected to ensure it meets the BVRLA’s Fair Wear and Tear Guide standards. We reserve the right to make a charge for vehicles that fail to meet the standard.

Can I buy my vehicle at the end of the contract?

The driver can purchase a business contract hire vehicle at the end of contract but lessee cannot.

buy your vehicle
Does my lease vehicle come with a warranty?

All new vehicles come with their manufacturer warranty typically ranging from 2 to 7 years

What is AdBlue?

AdBlue was invented by the German Association of the automobile industry (VDA) and is an aqueous solution of 32.5% high purity urea mixed with 67.5% ionised water. When mixed with hot exhaust gases the urea breaks down into ammonia which then reacts with NOX gases producing clean and harmless nitrogen. Ad Blue is stored in a tank or reservoir on the car and typically will hold 18-30 litres of fluid. AdBlue is injected into the exhaust system via a process called selective catalytic reduction (SCR). A dash board message will inform the driver if the reservoir is running low. If the reservoir becomes empty the engine will not run. The cost of AdBlue is around £1.10 per litre but will vary according to the source and supplier. AdBlue is now widely available at UK filling stations and motor factors. Franchised dealers will also provide a topping up service in-between scheduled servicing intervals at a cost of £20-£25 pounds plus materials. AdBlue freezes at -11 degrees centigrade. AdBlue is non-toxic, non-inflammable and biodegradable. However, it can damage skin, paint work and plastics but will wash off with water.

Manufacturers are now introducing AdBlue versions of their model range but obviously many have unique methods of installing the AdBlue system, in particular how the reservoir tank may be re filled. As a rule of thumb 5 litres of AdBlue will be needed to react with 100 litres of diesel.

Can I fit a Tow bar?

Yes but it will be at your expense and you must use use a JCT600 VLS approved supplier

Can I put my personalised registration number on the vehicle?

An individual driver can transfer a personalised registration number onto a JCT600 VLS vehicle providing they have approval from the Lessee. Please contact our Fleet Admin department on 0113 2500060 for more details

What is WLTP?

The Worldwide Harmonised Light Vehicle Test Procedure (WLTP) laboratory test is used to measure fuel consumption and CO2 emissions from passenger cars and vans, as well as their pollutant emissions. 

From September 1, 2017 more realistic tests were introduced to certify new vehicles against Euro 6 emission limits.

WLTP will apply to all new type approvals and from September 1, 2018, will apply to all new car and van registrations.

Laboratory tests for vehicles measure:

  • Fuel consumption
  • CO2 emissions
  • Pollutant emissions

Energy consumption values of alternative power trains as well as the range of electric vehicles.

The WLTP is based on real-driving data, designed to better match on-road performance.

WLTP will introduce much more realistic testing conditions.

These include:

  • More realistic driving behaviour
  • A greater range of driving situations (urban, suburban, main road, motorway)
  • Longer test distances
  • More realistic ambient temperatures, closer to the European average
  • Higher average and maximum speeds
  • Higher average and maximum drive power
  • More dynamic and representative accelerations and decelerations
  • Shorter stops
  • Optional equipment: CO2 values and fuel consumption are provided for individual vehicles as built
  • Stricter car set-up and measurement conditions
  • Enables best and worst-case values on consumer information, reflecting the options available for similar car models.

Because of all these improvements, WLTP will provide a much more accurate basis for calculating a vehicle’s fuel consumption and emissions.

This will ensure that lab measurements better reflect the on-road performance.

How do I book a daily rental vehicle?

Simply call our Daily Rental department on 0113 3911777 and they will make all the necessary arrangements.

How is BIK tax calculated?

If your employer provides you with a car which is available for private use you will pay income tax on the car’s benefit in kind (BIK). This is based on the car’s P11D value. This value is the HMRC recognised list price of the car including delivery charge and options added to the vehicle but without non-taxable items which include the first first year’s road tax and first registration fee.

The % rate of tax applied to the P11D depends on the vehicle’s published C02g/km emissions. The higher the emissions the higher the tax rate. The BIK charge is simply the P11D multiplied by CO2% to derive an annual BIK value which is added to your taxable income. Your actual BIK charge will depend on your rate of taxation (20%, 40% or 50%).

How do I download the driveVLS driver App?

You will receive a welcome to driveVLS email as soon as your driver record is allocated to your new vehicle. This usually happens within 48 hours your vehicle being delivered.

The email includes links to the IOS and Android versions and includes full registration details